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Professional Project: Emails

May 4, 2011

This is the emails that i sent and recieved from/to the Cannes website about the problem with uploading to the website. It seemed as though it was mainly an automated service hence why their messages seem so vague. I have included the dates and times of their responses as it helps to explain the reason why my film is not in the festival ( I will be explaining this in my evaluation).

To whom it may concern,
I seem to be experiencing problems with the upload of my film ‘Alone’. Although the status bar was only at 80% the uploaded was saying my film had been uploaded. But now when I log back in to check the quality of my film it is not there and the part where the Java section would be it just says none. Is there any way you would be able to help me.

Thank You For Your Time

Sam Grierson

From: <sfcsupport@festival-cannes.fr>
Date: Mon, Apr 11, 2011 at 1:43 PM
Subject: Re: The Upload of my film
To: Sam Grierson samcgrierson@gmail.com

Dear SFC User,

thank you for your E-Mail.

If you have a problem with your film upload: because of the registration deadline the upload capacity can be reached and the traffic to

our server can effect your upload. But don’t worry – this does not effect your registration to the SFC2011. You will definitely be able

to upload/reupload your film.
We will put you on our upload list and get back to you WITHIN the NEXT 24 hours to inform you about the best time to re-upload.

Please wait for this email!
Thank you very much for your consideration.

For any other issues we will contact you individually.

Your SFC Support Team

From: <sfcsupport@festival-cannes.fr>
Date: Tue, Apr 12, 2011 at 3:30 PM
Subject: SFC 2011 | Reupload
To: Sam Grierson  samcgrierson@gmail.com

Dear SFC User,

thank you for your patience. You can now re-upload your file. 

Just login to SFC again – click on the button “UPLOAD MY MOVIE” again and select your movie file.

Do not worry about the upload deadline – of course you are registered for the SFC 2011!

Please not: Your file is not completed until the upload window message appears: “1 files  – upload completed”. Do not close the upload window before you see this message.

After upload: Please check your uploaded film online. To see your file please log in again to your SFC account after 12 hours. Please also click to the end of your file to see if it was uploaded completely.

In case of an error please send us a DVD soonest. The deadline for sending us a DVD is April 17th!

Please send it to:

reelport GmbH

c/o Short Film Corner

Annie Dörfle

Kaiser-Wilhelm-Ring 7-9

50672 Cologne

Germany

Best, Your SFC Support Team

From: <sfc2011@festival-cannes.fr>
Date: 2011/4/12
Subject: Short Film Corner 2011 – Upload
To: Sam Grierson samcgrierson@gmail.com

Title Original/Original Title : ALONE
TRACKING NUMBER : SFC11-17978

Your film has successfully been uploaded!

Your registration will be definitely validated once your film will be viewed (by email).

We remind you that you are solely responsible of the film upload quality. In order to minimize errors, please go on www.shortfilmcorner.com (with your login & password) under the tab “Upload / view my film”

You must answer to the following questions. Please note, this step is crucial in order to assure the best quality of your film upload.

Thanks & see you soon!

Short Film Corner – Festival de Cannes
3, rue amélie
75007 Paris
tel: +33(0)1 53 59 61 00
sfc2011@festival-cannes.fr
www.shortfilmcorner.com

From: <sfc2011@festival-cannes.fr>
Date: Wed, Apr 13, 2011 at 5:24 AM
Subject: Short Film Corner
To: Sam Grierson samcgrierson@gmail.com

Short Film Corner 2011 – Registration cancellation

We are sorry to inform that your film has not been retained with the 2011 Short Film Corner as the film was uploaded after the deadline.

Please note, your registration will be refunded quickly (on the same credit card used for the payment).

Original Title  : ALONE
Length          : 5 mn
TRACKING NUMBER : SFC11-17978

Submission Contact: Sam GRIERSON

If you have already made requests for Festival de Cannes accreditation online through your Short Film Corner registration, we will automatically cancel these.

We thank you for your understanding,

Best regards,

Short Film Corner – Festival de Cannes
tel: +33(0)1 53 59 61 00
sfc2011@festival-cannes.fr / www.shortfilmcorner.com

I did email them once after this asking why it had been cancelled as I uploaded it as soon as I was told to but I never recieved a reply.

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